How can we help you today?
Enter your search term here...
New support ticket
Check ticket status
Contact us @ 415 729 1152
Does MassMailer support Salesforce Professional Edition?
What does your product support work ?
How do I upgrade to the latest version of MassMailer
How do I know which Salesforce edition are we using?
Why is it showing "URL No Longer Exists" when I open MassMailer Statistics Record?
See all 7 articles
How do I get started with the trial ?
What is the trial period ? and can we extend it ?
How do I get my SendGrid email plan account ?
Can you help with the trial setup and how long will it take ?
Do you provide a trial for Email Verify feature?
Why is that I don't see any MassMailer Email Status related list records ?
What does "Invalid Contact" or "Invalid Lead" mean and when is it set to "true" ?
What all email notification events you capture and what do they mean ?
Does MassMailer support 'unsubscribe' feature ?
Does MassMailer track email status and statistics?
See all 16 articles
What all merge fields not supported by MassMailer Campaign?
Can we schedule a campaign or mass email for a later time?
What is the purpose of “Send Test” button on the 'Schedule Via MassMailer' page for Campaign ?
Do We need to create a campaign every time if the campaign members are same ?
Does MassMailer support Bcc feature?
See all 7 articles
What all merge Fields not supported by MassMailer Mass Email Wizard?
Why emails are not sending to some of recipients in wizard ?
One Off Features
Does MassaMailer support one-off email to any particular lead or contact?
Report for MassMailer Email Status Events for Leads / Contacts / Campaign
Email Verifier Features
What all verification status values are provided when I try to verify a contact or a lead?
What instances does the lead or contact gets flagged as Invalid when I verify
How does the Email Verify process work ?
Do you suppress invalid emails automatically from sending emails in MassMailer
Can we attach files to the emails ?
Subscription & Pricing
Do we need to buy MassMailer App for all our Salesforce users ?
How does the pricing work ?
Can I go with monthly billing ?
How do I cancel my subscription ?
How does the subscription renewal work ?
Billing & Payments
How do I make the payment ?
How do I update my credit card or billing information ?
What is the pricing for MassMailer Email Verifier and how does it work for volume verifications?
How does MassMailer app pricing work?
How to white label my domain in MassMailer using SendGrid interface?
How to white label email links in MassMailer using SendGrid interface?
What is the Dedicated IP warm up schedule?