Common Features

Common Features

Why is that I don't see any MassMailer Email Status related list records ?
Following fix may help fixing the issue as there could be several other reasons. Please check the following if you are facing this issue.   One of the ...
Tue, 24 Oct, 2017 at 3:00 PM
What does "Invalid Contact" or "Invalid Lead" mean and when is it set to "true" ?
When email sent is bounced or flagged as spam or for some reason email gets rejected by the recipient server then 'Invalid Contact' (on Contact Ob...
Sat, 24 Jun, 2017 at 4:42 PM
What all email notification events you capture and what do they mean ?
Following article explains the events that are captured under MassMailer Mass Email Status related list. As you know MassMailer uses SendGrid email server i...
Sat, 24 Jun, 2017 at 4:46 PM
Does MassMailer support 'unsubscribe' feature ?
Yes, MassMailer does support the 'unsubscribe' feature. Whenever the recipient clicks on the 'Unsubscribe' link then 'Email Opt Out...
Sat, 24 Jun, 2017 at 4:54 PM
Does MassMailer track email status and statistics?
Yes, we capture all the email statistics necessary. MassMailer’s email reporting allows you to track the success of the emails that you send. Easily mea...
Sat, 24 Jun, 2017 at 4:56 PM
Does MassMailer track the date and time of the email events like open, click ?
Yes, MassMailer does track the exact date and time of the event happened and it is stored on the MassMailer Email Status related list records on Leads or Co...
Sat, 24 Jun, 2017 at 4:58 PM
Can we know the reason if email gets bounced or rejected ?
Yes, MassMailer captures the specific reason why any email got bounced or rejected.
Sat, 24 Jun, 2017 at 5:00 PM
Do you use your own email server to send emails ?
We partnered with SendGrid which is a No. 1 and trusted email delivery platform. Behind the scenes we send emails through SendGrid and don't host any e...
Sat, 24 Jun, 2017 at 5:01 PM
Can we design HTML using MassMailer ?
Currently we support only basic HTML editing but not an advanced drag and drop editor. We have plans to implement an advanced drag and drop editor. We will ...
Sat, 24 Jun, 2017 at 5:06 PM
Can we send emails on behalf of the Record Owner?
Yes, you can send emails on behalf of the 'Record Owner', or 'Logged-In User', or 'Global Sender' (set in MassMailer Settings)...
Sat, 24 Jun, 2017 at 5:10 PM