Installation Errors:


Missing Organization Feature: Ideas


At the time of installation, if you are getting an error, "Missing Organization Feature: Ideas" which means you have not enabled the 'Ideas' feature in Salesforce. 



You can enable the 'Ideas' feature by following the instructions below.


  1. Log into your Salesforce
  2. Switch to 'Salesforce Classic' mode
  3. Click on 'Setup' in the top menu
  4. Quick find for 'Ideas'
  5. Click on 'Ideas Settings'
  6. Enable 'Ideas' and Save





Missing Organization Feature: EnhancedEmail


At the time of installation, if you are getting an error, "Missing Organization Feature: Enhanced Email" which means you have not enabled the 'Enhanced Email' feature in Salesforce. 


You can enable the 'Enhanced Email' feature by following the instructions below.


https://help.salesforce.com/articleView?id=enable_enhanced_email.htm&type=5



App Feature Issues:


Template Editor Not Rendering in Office Network


If you are using Cisco products (Meraki) on your network, and if you are experiencing problems accessing our template editor behind a Cisco product please keep us informed. You can also ask your IT Specialist to whitelist our domain app.getbee.io.

If you aren’t using a Cisco product, this issue may also be caused by any of the following blocking your access to the editor: VPN, antivirus programs, or even a browser add-on.


Try to temporarily disable these programs to troubleshoot the problem and please let us know your findings. It will help us to immediately address the issue and contact these companies directly.

If you are still having problems, please let us know. We will take further steps to troubleshoot and resolve your issue.


You can reach our support team at support@massmailer.io