MassMailer Help Center

MassMailer Getting Started Guides 4

• MassMailer - Configuration Guide
• MassMailer - User Guide
• MassMailer- Developer Guide
• OLD MassMailer - Configuration Guide

MassMailer DOCS - Getting Started Guides 4

• MassMailer DOCS - Configuration Guide
• MassMailer DOCS - User Guide
• MassMailer Docs - Quick Guide
• MassMailer Docs Download Feature user guide

MassMailer Dialer - Getting Started Guides 0

Introduction Videos 3

• MassMailer - Eliminate Salesforce Email Limits
• MassMailer - Best Email Solution for Salesforce CRM
• MassMailer - Send lovely marketing & prospecting emails through Salesforce CRM

Demo Videos 5

• MassMailer - Eliminate Salesforce Email Limits
• How to send mass email using campaign feature in MassMailer ?
• How to send mass Stay-In-Touch emails using MassMailer ?
• MassMailer - Send unlimited emails using Mass Email Wizard in Salesforce CRM
• MassMailer - Send file attachments using File Link

Customer Success Videos 2

• BayClub MassMailer Customer Success - best email solution for Salesforce CRM
• MassMailer Demo and Chat with AllenTate - Best email solution for Salesforce CRM

Webinar Videos 2

• Do Salesforce email limitations hurt your business?
• How to verify email lists in Salesforce

Tutorial Videos 2

• How to create HTML Email Template and Import to Salesforce
• How to close the Text Edit Options in the MassMailer Template Builder

Demo Videos 1

• MassMailer Docs - Store & Bulk Email Documents in Salesforce

FAQ 1

• MassMailer FAQ

General 9

• Does MassMailer support Salesforce Professional Edition?
• How does your product support work ?
• How do I upgrade to the latest version of MassMailer
• How do I know which Salesforce edition are we using?
• Why is it showing "URL No Longer Exists" when I open MassMailer Statistics Record?

See all 9 articles

Trial 5

• How do I get started with the trial ?
• What is the trial period ? and can we extend it ?
• How do I get my MassMailer email plan account ?
• Can you help with the trial setup and how long will it take ?
• Do you provide a trial for Email Verify feature?

Common Features 9

• Do you use your own email server to send emails ?
• Can we design HTML using MassMailer ?
• Can we send emails on behalf of the Record Owner?
• Can we create any custom reports for MassMailer statistics and status values ?
• What type of email templates MassMailer support ?

See all 9 articles

Campaign Features 8

• What all merge fields are NOT supported by MassMailer Campaign?
• Can we schedule a campaign or mass email for a later time?
• What is the purpose of “Send Test” button on the 'Schedule Via MassMailer' page for Campaign ?
• Do We need to create a campaign every time if the campaign members are same ?
• Does MassMailer support Bcc feature?

See all 8 articles

Wizard Features 4

• What all merge fields are NOT supported by MassMailer Mass Email Wizard?
• Why emails are not sending to some of recipients in wizard ?
• How to create MassMailer List Views?
• How to unschedule or cancel a mass email scheduled in MassMailer?

One Off Features 2

• Does MassaMailer support one-off email to any particular lead or contact?
• Getting Invalid Contact or Invalid Lead error in the MassMailer one-off email feature

Reports 2

• Report for MassMailer Email Status Events for Leads / Contacts / Campaign
• MassMailer Reports Overview

Email Verifier Features 4

• What all verification status values are provided when I try to verify a contact or a lead?
• What instances does the lead or contact gets flagged as Invalid when I verify
• How does the Email Verify process work ?
• Do you suppress invalid emails automatically from sending emails in MassMailer

Alerts 1

• How to setup Alerts for Email Usage Limit and Email Statistics?

Attachment Features 1

• Can we attach files to the emails ?

Subscription & Pricing 5

• Do we need to buy MassMailer App for all our Salesforce users ?
• How does the pricing work ?
• Can I go with monthly billing ?
• How do I cancel my subscription ?
• How does the subscription renewal work ?

Billing & Payments 4

• How do I make the payment ?
• How do I update my credit card or billing information ?
• What is the pricing for MassMailer Email Verifier and how does it work for volume verifications?
• How does MassMailer app pricing work?

Sender Authentication 3

• How to create the Domain and Link Sender Authentication DNS records and validate in MassMailer?
• How to create the Link Branding Authentication records and validate in MassMailer?
• How to setup the DNS records on the hosting provider?

Email Deliverability & Best Practices 8

• What is the recommended manual warm up schedule for a new Dedicated IP?
• How to test Email Deliverability and take any action?
• Spammy words to avoid
• Why is my mass email going to spam folder?
• Why are my emails going to spam folder in gmail?

See all 8 articles

Email Templates 7

• Does MassMailer support HTML templates?
• How to Design Email Templates and Insert Images?
• How to add Images to Email Templates in Salesforce Classic?
• How do I make Email Template Editor Read Only in the MassMailer Email Wizard
• Why is the MassMailer Email Template Editor is not showing up?

See all 7 articles

Email Alerts and Tracking through Salesforce Process Builder 5

• How to Send, Log & Track Workflow Email Alerts through Process Builder using MassMailer
• How to Send, Log & Track Email Alerts to Opportunity Contact Roles and Opportunity Teams through Process Builder using MassMailer
• How to Send, Log, Track Workflow Email Alerts to Leads through Salesforce Process Builder
• How to Send, Log, Track Workflow Email Alerts to Contacts through Salesforce Process Builder
• How to Send, Log, Track Workflow Email Alerts to Cases through Salesforce Process Builder

File Attachments 1

• How to embed a File Link in the Email Template and track it?

Developer APIs 2

• How to create SendGrid API Key
• Does MassMailer provide Developer APIs

Email Tracking 19

• How to remove Unsubscribe Link From Emails
• How to suppress Email Opt Out feature in MassMailer?
• Why is that I don't see any MassMailer Email Status related list records ?
• What does Spamreport Email Event means?
• What does "Invalid Contact" or "Invalid Lead" mean and when is it set to "true" ?

See all 19 articles

Email Subscription Groups / Email Distribution Groups 2

• Does MassMailer support Email Subscription Groups in Salesforce?
• Does MassMailer let the Users set Email Preferences in Salesforce?

Opportunity Mass Email Feature 2

• How to invoke Mass Emails to Opportunities in Salesforce
• How to send mass emails using Opportunities to Opportunity Contact Roles and Track the Emails and Statistics

Email Drip Campaign in Salesforce 3

• How to Send Drip Emails or Setup Email Drip Campaign in Salesforce through the Workflow Processes defined by Process Builder
• How to use Salesforce Campaign and Campaign Members to send Drip Emails in Salesforce?
• How to Send Drip Emails or Setup a Drip Campaign using the Campaign object in Salesforce

SendGrid 1

• How to find Statistics in SendGrid for a respective MassMailer statistics

MassMailer Email Template Builder 4

• How to create Email Templates in Salesforce using the MassMailer Email Template Builder
• How to add Videos in the MassMailer Email Template Builder?
• Unable to load the MassMailer Template Editor
• How to create a HTML table and insert into the template?

Utilities 1

• MassMailer takes up a lot of Salesforce Storage. How to free up the storage ?

Email Monitor 2

• How to protect your email reputation using the MassMailer Email Monitor?
• Step by Step Guide to find your Sender Reputation using MassMailer Email Monitor in Salesforce

Salesforce 4

• Does MassMailer support Salesforce Lightning
• Does MassMailer support Salesforce Communities
• How to create reports in Salesforce
• How to import data into or export data from Salesforce CRM

Merge Fields 0

Feature Activation 1

• How to assign a Salesforce User to the MassMailer App

General 3

• Does MassMailer Docs support Lightning?
• Where do you store the files?
• Does MassMailer Docs support drag and drop feature?

Trial 0

Billing & Payments 0

File Management Features 0

Bulk Email Features 0

Reports 0

Common Features 0

Salesforce 1

• Salesforce Standard Profile User is not able to see MassMailer Docs Tabs

OLD APP - Release Notes & Upgrade Instructions 12

• MassMailer - Version 4.53
• MassMailer - Version 4.48
• MassMailer - Version 4.43
• MassMailer Version - 4.41
• MassMailer - Version 4.40

See all 12 articles

Release Notes & Upgrade Instructions 0