MassMailer Help Center

MassMailer Getting Started Guides 6

• MassMailer - Configuration Guide
• MassMailer - User Guide
• MassMailer - Developer Guide
• MassMailer Getting Started - Troubleshooting Tips
• How to design emails with MassMailer Template Builder

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MassMailer DOCS - Getting Started Guides 0

MassMailer Dialer - Getting Started Guides 0

Introduction Videos 2

• MassMailer - Eliminate Salesforce Email Limits
• MassMailer - Best Email Solution for Salesforce CRM

Demo Videos 6

• MassMailer - Eliminate Salesforce Email Limits
• MassMailer - Send unlimited emails in Salesforce CRM
• MassMailer - How to send emails using Salesforce Campaign?
• MassMailer - How to send emails to Salesforce List View?
• MassMailer - How to create templates and use merge fields in MassMailer?

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Customer Success Videos 2

• BayClub MassMailer Customer Success - best email solution for Salesforce CRM
• MassMailer Demo and Chat with AllenTate - Best email solution for Salesforce CRM

Webinar Videos 31

• Do Salesforce email limitations hurt your business?
• How to verify email lists in Salesforce
• All about campaign feature in MassMailer
• How to build the email templates and use the merge fields in MassMailer?
• How does the email subscription and suppression management works in MassMailer?

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Tutorial Videos 6

• How to create HTML Email Template and Import to Salesforce
• How to close the Text Edit Options in the MassMailer Template Builder
• How to insert an image into MassMailer Email Templates in Salesforce
• How to send text based emails in MassMailer for Salesforce
• How to setup and configure MassMailer for Salesforce

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Demo Videos 0

FAQ 1

• MassMailer FAQ

General 12

• Does MassMailer support Salesforce Professional Edition?
• How to auto populate an email field based on a formula (text) field within the same object?
• How does your product support work ?
• How do I know which Salesforce edition are we using?
• Why is it showing "URL No Longer Exists" when I open MassMailer Statistics Record?

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Trial 5

• How do I get started with the trial ?
• What is the trial period ? and can we extend it ?
• How do I get my MassMailer email plan account ?
• Can you help with the trial setup and how long will it take ?
• Do you provide a trial for Email Verify feature?

Common Features 10

• Do you use your own email server to send emails ?
• Can we design HTML using MassMailer ?
• Can we send emails on behalf of the Record Owner?
• What type of email templates MassMailer support ?
• Why Email are not sent even though they are scheduled?

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Campaign Features 8

• Can we schedule a campaign or mass email for a later time?
• What is the purpose of “Send Test” button on the 'Schedule Via MassMailer' page for Campaign ?
• Do We need to create a campaign every time if the campaign members are same ?
• Does MassMailer support Bcc feature?
• Does MassMailer support recurring campaign ?

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Wizard Features 4

• Why emails are not sending to some of recipients in wizard ?
• How to create MassMailer List Views?
• How to unschedule or cancel a mass email scheduled in MassMailer?
• How to send a Test Email before running an email campaign

Single Email Features 1

• Does MassMailer support sending a Single Email to any lead or contact?

Reports 5

• Report for MassMailer Email Status Events for Leads / Contacts / Campaign
• MassMailer Reports Overview
• 'Add to Campaign' button is missing in the Salesforce Reports
• Can we create any custom reports for MassMailer statistics and status values ?
• Unable to export a report in Salesforce

Email Verifier Features 5

• What all verification status values are provided when I try to verify a contact or a lead?
• What instances does the lead or contact gets flagged as Invalid when I verify
• How does the Email Verify process work ?
• Do you suppress invalid emails automatically from sending emails in MassMailer
• Why emails are not validating in the case of more than 1000 emails in MassMailer?

Alerts 2

• How to setup Alerts for Email Usage Limit and Email Statistics?
• How to turn off MassMailer Outreach Job Initiated/Completed email alerts?

Attachment Features 1

• Can we attach files to the emails ?

Subscription & Pricing 5

• Do we need to buy MassMailer App for all our Salesforce users ?
• How does the pricing work ?
• Can I go with monthly billing ?
• How do I cancel my subscription ?
• How does the subscription renewal work ?

Billing & Payments 4

• How do I make the payment ?
• How do I update my credit card or billing information ?
• What is the pricing for MassMailer Email Verifier and how does it work for volume verifications?
• How does MassMailer app pricing work?

Sender Authentication 7

• How to create the Domain and Link Sender Authentication DNS records and validate in MassMailer?
• How to create the Link Branding Authentication records and validate in MassMailer?
• How to setup the DNS records on the hosting provider?
• How to verify the domain and link branding DNS values in MassMailer
• How to verify the DNS values set up in the DNS hosting server?

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Email Deliverability & Best Practices 12

• What is the recommended manual warm up schedule for a new Dedicated IP?
• How to test Email Deliverability and take any action?
• Spammy words to avoid
• Why is my mass email going to spam folder?
• Why are my emails going to spam folder in gmail?

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Email Templates 8

• Does MassMailer support HTML templates?
• How to Design Email Templates and Insert Images?
• How to add Images to Email Templates in Salesforce Classic?
• How do I make Email Template Editor Read Only in the MassMailer Email Wizard
• Why is the MassMailer Email Template Editor is not showing up?

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Email Alerts and Tracking through Salesforce Process Builder 8

• How to Send, Log & Track Workflow Email Alerts through Process Builder using MassMailer
• How to Send, Log & Track Email Alerts to Opportunity Contact Roles and Opportunity Teams through Process Builder using MassMailer
• How to Send, Log, Track Workflow Email Alerts to Leads through Salesforce Process Builder
• How to Send, Log, Track Workflow Email Alerts to Contacts through Salesforce Process Builder
• How to Send, Log, Track Workflow Email Alerts to Cases through Salesforce Process Builder

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File Attachments 1

• How to embed a File Link in the Email Template and track it?

Developer APIs 1

• Does MassMailer provide Developer APIs

Email Tracking 24

• How to remove Unsubscribe Link From Emails
• How to suppress Email Opt Out feature in MassMailer?
• Why is that I don't see any MassMailer Email Status related list records ?
• What does Spamreport Email Event means?
• What all email notification events MassMailer capture's and what do they mean ?

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Email Subscription Groups / Email Distribution Groups 4

• Does MassMailer support Email Subscription Groups in Salesforce?
• Does MassMailer let the Users set Email Preferences in Salesforce?
• How does the Email Subscription feature work in MassMailer?
• How to resubscribe an email in MassMailer

Opportunity Mass Email Feature 2

• How to invoke Mass Emails to Opportunities in Salesforce
• How to send mass emails using Opportunities to Opportunity Contact Roles and Track the Emails and Statistics

Email Drip Campaign in Salesforce 3

• How to Send Drip Emails or Setup Email Drip Campaign in Salesforce through the Workflow Processes defined by Process Builder
• How to use Salesforce Campaign and Campaign Members to send Drip Emails in Salesforce?
• How to Send Drip Emails or Setup a Drip Campaign using the Campaign object in Salesforce

SendGrid 1

• How to find Statistics in SendGrid for a respective MassMailer statistics

MassMailer Email Template Builder 8

• How to create Email Templates in Salesforce using the MassMailer Email Template Builder
• How to add Videos in the MassMailer Email Template Builder?
• Unable to load the MassMailer Template Editor
• How to create a HTML table and insert into the template?
• How to edit social icons in the MassMailer Template Builder

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Utilities 1

• MassMailer takes up a lot of Salesforce Storage. How to free up the storage ?

Email Monitor 2

• How to protect your email reputation using the MassMailer Email Monitor?
• Step by Step Guide to find your Sender Reputation using MassMailer Email Monitor in Salesforce

Salesforce 6

• Does MassMailer support Salesforce Lightning
• Does MassMailer support Salesforce Communities
• How to create reports in Salesforce
• How to import data into or export data from Salesforce CRM
• How to create List View in Salesforce

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Merge Fields 1

• How to add a merge field on the URL?

Feature Activation 1

• How to assign a Salesforce User to the MassMailer App

Compliance & Data Security 1

• MassMailer Compliance & Data Security

Account Settings 1

• How to check the usage in MassMailer?

Email Statistics 2

• What kind of Email Statistics MassMailer provides?
• Why are MassMailer Email Statistics not updating on MassMailer Outreach?

Inboxing Service (Auto warm-up) 6

• How to configure an Office 365 account to MassMailer Inboxing Service
• How to configure GoDaddy (Office 365) account for MassMailer Inboxing Service?
• How to configure Microsoft Exchange Server for MassMailer Inboxing Service
• How to connect a Google Workspace account with Two Factor Authentication (2FA) enabled
• How to create an app password in Office365

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List Views 1

• How to create a Salesforce List View for MassMailer objects

Setup Configuration 4

• How to add the MassMailer Apex permission set to the Non-MassMailer Users?
• How to resolve INVALID_SESSION_ID error on the MassMailer Finish Step
• How to uninstall MassMailer?
• What to do when the original user who configured MassMailer is inactive?

License Types 1

• What specific permissions are needed for a MassMailer Admin user

Email Alerts and Tracking through Salesforce Flow Builder 0

Troubleshooting Issues 5

• Apex Error: Dependent class is invalid and needs
• Maximum credits exceeded error in MassMailer Outreach
• No content to map to Object due to end of input
• How to fix the MassMailer Advanced Template Editor is not loading issue?
• Images are not displaying in the MassMailer Template Editor/Builder

Data Migration 1

• What data should be migrated to MassMailer?

General 1

• How to break the target emails into multiple lists

Trial 0

Billing & Payments 0

File Management Features 0

Bulk Email Features 0

Reports 0

Common Features 0

Salesforce 0

Release Notes & Upgrade Instructions 12

• MassMailer Release Notes for the 2.52 version
• MassMailer Release Notes for the 2.50 version
• MassMailer Release (2.50 version) - Sandbox Preview
• MassMailer 2.47.131 Patch Release Notes
• MassMailer 2.47 Version Release Notes

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