MassMailer Help Center
Welcome
Login
Sign up
Home
Solutions
Forums
Enter your search term here...
Search
New support ticket
Check ticket status
Contact us @ +1 (800) 297 0991
Knowledge base
MassMailer: Getting Started
MassMailer Getting Started Guides
5
MassMailer - Configuration Guide
MassMailer - User Guide
MassMailer - Developer Guide
MassMailer Getting Started - Troubleshooting Tips
How to design emails with MassMailer Template Builder
MassMailer DOCS: Getting Started
MassMailer DOCS - Getting Started Guides
0
MassMailer Dialer: Getting Started
MassMailer Dialer - Getting Started Guides
0
MassMailer: Videos
Introduction Videos
3
MassMailer - Eliminate Salesforce Email Limits
MassMailer - Best Email Solution for Salesforce CRM
MassMailer - Send lovely marketing & prospecting emails through Salesforce CRM
Demo Videos
6
MassMailer - Eliminate Salesforce Email Limits
MassMailer - Send unlimited emails in Salesforce CRM
MassMailer - How to send emails using Salesforce Campaign?
MassMailer - How to send emails to Salesforce List View?
MassMailer - How to create templates and use merge fields in MassMailer?
See all 6 articles
Customer Success Videos
2
BayClub MassMailer Customer Success - best email solution for Salesforce CRM
MassMailer Demo and Chat with AllenTate - Best email solution for Salesforce CRM
Webinar Videos
29
Do Salesforce email limitations hurt your business?
How to verify email lists in Salesforce
All about campaign feature in MassMailer
How to build the email templates and use the merge fields in MassMailer?
How does the email subscription and suppression management works in MassMailer?
See all 29 articles
Tutorial Videos
6
How to create HTML Email Template and Import to Salesforce
How to close the Text Edit Options in the MassMailer Template Builder
How to insert an image into MassMailer Email Templates in Salesforce
How to send text based emails in MassMailer for Salesforce
How to setup and configure MassMailer for Salesforce
See all 6 articles
MassMailer Docs: Videos
Demo Videos
0
MassMailer: Articles
FAQ
1
MassMailer FAQ
General
12
Does MassMailer support Salesforce Professional Edition?
How to auto populate an email field based on a formula (text) field within the same object?
How does your product support work ?
How do I know which Salesforce edition are we using?
Why is it showing "URL No Longer Exists" when I open MassMailer Statistics Record?
See all 12 articles
Trial
5
How do I get started with the trial ?
What is the trial period ? and can we extend it ?
How do I get my MassMailer email plan account ?
Can you help with the trial setup and how long will it take ?
Do you provide a trial for Email Verify feature?
Common Features
10
Do you use your own email server to send emails ?
Can we design HTML using MassMailer ?
Can we send emails on behalf of the Record Owner?
What type of email templates MassMailer support ?
Why Email are not sent even though they are scheduled?
See all 10 articles
Campaign Features
8
Can we schedule a campaign or mass email for a later time?
What is the purpose of “Send Test” button on the 'Schedule Via MassMailer' page for Campaign ?
Do We need to create a campaign every time if the campaign members are same ?
Does MassMailer support Bcc feature?
Does MassMailer support recurring campaign ?
See all 8 articles
Wizard Features
4
Why emails are not sending to some of recipients in wizard ?
How to create MassMailer List Views?
How to unschedule or cancel a mass email scheduled in MassMailer?
How to send a Test Email before running an email campaign
One Off Features
2
Does MassMailer support a one-off email to any lead or contact?
Getting Invalid Contact or Invalid Lead error in the MassMailer one-off email feature
Reports
5
Report for MassMailer Email Status Events for Leads / Contacts / Campaign
MassMailer Reports Overview
'Add to Campaign' button is missing in the Salesforce Reports
Can we create any custom reports for MassMailer statistics and status values ?
Unable to export a report in Salesforce
Email Verifier Features
5
What all verification status values are provided when I try to verify a contact or a lead?
What instances does the lead or contact gets flagged as Invalid when I verify
How does the Email Verify process work ?
Do you suppress invalid emails automatically from sending emails in MassMailer
Why emails are not validating in the case of more than 1000 emails in MassMailer?
Alerts
2
How to setup Alerts for Email Usage Limit and Email Statistics?
How to turn off MassMailer Outreach Job Initiated/Completed email alerts?
Attachment Features
1
Can we attach files to the emails ?
Subscription & Pricing
5
Do we need to buy MassMailer App for all our Salesforce users ?
How does the pricing work ?
Can I go with monthly billing ?
How do I cancel my subscription ?
How does the subscription renewal work ?
Billing & Payments
4
How do I make the payment ?
How do I update my credit card or billing information ?
What is the pricing for MassMailer Email Verifier and how does it work for volume verifications?
How does MassMailer app pricing work?
Sender Authentication
7
How to create the Domain and Link Sender Authentication DNS records and validate in MassMailer?
How to create the Link Branding Authentication records and validate in MassMailer?
How to setup the DNS records on the hosting provider?
How to verify the domain and link branding DNS values in MassMailer
How to verify the DNS values set up in the DNS hosting server?
See all 7 articles
Email Deliverability & Best Practices
11
What is the recommended manual warm up schedule for a new Dedicated IP?
How to test Email Deliverability and take any action?
Spammy words to avoid
Why is my mass email going to spam folder?
Why are my emails going to spam folder in gmail?
See all 11 articles
Email Templates
8
Does MassMailer support HTML templates?
How to Design Email Templates and Insert Images?
How to add Images to Email Templates in Salesforce Classic?
How do I make Email Template Editor Read Only in the MassMailer Email Wizard
Why is the MassMailer Email Template Editor is not showing up?
See all 8 articles
Email Alerts and Tracking through Salesforce Process Builder
8
How to Send, Log & Track Workflow Email Alerts through Process Builder using MassMailer
How to Send, Log & Track Email Alerts to Opportunity Contact Roles and Opportunity Teams through Process Builder using MassMailer
How to Send, Log, Track Workflow Email Alerts to Leads through Salesforce Process Builder
How to Send, Log, Track Workflow Email Alerts to Contacts through Salesforce Process Builder
How to Send, Log, Track Workflow Email Alerts to Cases through Salesforce Process Builder
See all 8 articles
File Attachments
1
How to embed a File Link in the Email Template and track it?
Developer APIs
1
Does MassMailer provide Developer APIs
Email Tracking
25
How to remove Unsubscribe Link From Emails
How to suppress Email Opt Out feature in MassMailer?
Why is that I don't see any MassMailer Email Status related list records ?
What does Spamreport Email Event means?
What does "Invalid Contact" or "Invalid Lead" mean and when is it set to "true" ?
See all 25 articles
Email Subscription Groups / Email Distribution Groups
4
Does MassMailer support Email Subscription Groups in Salesforce?
Does MassMailer let the Users set Email Preferences in Salesforce?
How does the Email Subscription feature work in MassMailer?
How to resubscribe an email in MassMailer
Opportunity Mass Email Feature
2
How to invoke Mass Emails to Opportunities in Salesforce
How to send mass emails using Opportunities to Opportunity Contact Roles and Track the Emails and Statistics
Email Drip Campaign in Salesforce
3
How to Send Drip Emails or Setup Email Drip Campaign in Salesforce through the Workflow Processes defined by Process Builder
How to use Salesforce Campaign and Campaign Members to send Drip Emails in Salesforce?
How to Send Drip Emails or Setup a Drip Campaign using the Campaign object in Salesforce
SendGrid
1
How to find Statistics in SendGrid for a respective MassMailer statistics
MassMailer Email Template Builder
8
How to create Email Templates in Salesforce using the MassMailer Email Template Builder
How to add Videos in the MassMailer Email Template Builder?
Unable to load the MassMailer Template Editor
How to create a HTML table and insert into the template?
How to edit social icons in the MassMailer Template Builder
See all 8 articles
Utilities
1
MassMailer takes up a lot of Salesforce Storage. How to free up the storage ?
Email Monitor
2
How to protect your email reputation using the MassMailer Email Monitor?
Step by Step Guide to find your Sender Reputation using MassMailer Email Monitor in Salesforce
Salesforce
6
Does MassMailer support Salesforce Lightning
Does MassMailer support Salesforce Communities
How to create reports in Salesforce
How to import data into or export data from Salesforce CRM
How to create List View in Salesforce
See all 6 articles
Merge Fields
1
How to add a merge field on the URL?
Feature Activation
1
How to assign a Salesforce User to the MassMailer App
Compliance & Data Security
1
MassMailer Compliance & Data Security
Account Settings
1
How to check the usage in MassMailer?
Email Statistics
2
What kind of Email Statistics MassMailer provides?
Why are MassMailer Email Statistics not updating on MassMailer Outreach?
Inboxing Service (Auto warm-up)
6
How to configure an Office 365 account to MassMailer Inboxing Service
How to configure GoDaddy (Office 365) account for MassMailer Inboxing Service?
How to configure Microsoft Exchange Server for MassMailer Inboxing Service
How to connect a Google Workspace account with Two Factor Authentication (2FA) enabled
How to create an app password in Office365
See all 6 articles
List Views
1
How to create a Salesforce List View for MassMailer objects
Setup Configuration
4
How to add the MassMailer Apex permission set to the Non-MassMailer Users?
How to resolve INVALID_SESSION_ID error on the MassMailer Finish Step
How to uninstall MassMailer?
What to do when the original user who configured MassMailer is inactive?
License Types
1
What specific permissions are needed for a MassMailer Admin user
Troubleshooting
0
MassMailer Docs: Articles
General
1
How to break the target emails into multiple lists
Trial
0
Billing & Payments
0
File Management Features
0
Bulk Email Features
0
Reports
0
Common Features
0
Salesforce
0
MassMailer: Product Release
Release Notes & Upgrade Instructions
8
MassMailer 2.47 Version Release Notes
MassMailer Release (2.47 version) - SANDBOX PREVIEW
MassMailer 2.46 Release Notes
MassMailer 2.45 Release Notes
MassMailer 2.44 Release notes
See all 8 articles
