MassMailer Help Center

Following are the Frequently Asked Questions for MassMailer.

• Platform or is it hosted by you?
  • MassMailer is built on Salesforce CRM platform and an AppExchange App. MassMailer leverages SendGrid platform to deliver emails.
• MassMailer Located in?
  • Registered in Delaware, United States with a team in the US and India.
• Pricing for X emails sent per month.
  • Our complete pricing is on the MassMailer Pricing page.
• A/B Split testing?
  • MassMailer does support this feature.
• Allows Attachments?
  • MassMailer supports the feature to send email attachment in Salesforce.
• Auto-responders?
  • You can leverage MassMailer Email Alerts feature to send and track workflow emails to leads, contacts, cases, users, accounts, opportunity contact roles in Salesforce.
• Bounce Tracking?
  • Yes, bounce tracking is supported in MassMailer. If an email is bounced, the email is captured in the Suppression List.
• Click-through tracking?
  • Yes, MassMailer supports Click-through tracking. It creates a MassMailer Email Status related to the object in Salesforce if a click event happens.
• Customizable web forms?
  • You can build web-forms leveraging Salesforce such as Lightning, or Visualforce pages or even a plain HTML code using the Salesforce Web To Lead feature.
• Data import-export?
  • You can leverage the Salesforce Data Import Wizard to import the list. You can leverage the Salesforce Report Builder to export the lists.
• Email Client Preview - how emails will look in the various email clients (Outlook, Gmail, Yahoo, iPhone, etc.)?
  • MassMailer Email Monitor lets you look at the email how it renders on most of the popular email clients on the web, desktop, and mobile.
• Email Editor?
  • MassMailer support the basic and advanced Email editors. Basic Editor is great to build a quick and easy text-based email. The advanced editor is great to build HTML rich emails with a drag and drop features and also features to ready-made templates available with MassMailer.
• Image Library?
  • When you leverage Advanced editor, MassMailer does provide the image library as well.
• Multi-Language?
  • MassMailer is multi-language capable email solution.
• Newsletter Management?
  • You can manage newsletters using Salesforce campaign feature. You can also leverage Salesforce native email templates to send with MassMailer.
• Opt-in?
  • You can leverage the Salesforce web to lead form features to create a simple opt-in script.
• Reporting?
  • MassMailer provides several out of the box reports. You can also build your own custom reports using Salesforce Report Builder.
• Social Media Integration?
  • You can add Social Media Content Block using MassMailer Advanced Editor. Currently, there is no directly Social Media Integration available with MassMailer.
• SPAM Check?
  • You can leverage MassMailer Email Monitor to test the spammy ness of your email before running the actual campaign.
• Subscribe /Unsubscribe?
  • MassMailer supports the subscription groups feature as well as the unsubscribe feature as well. If you enable these features MassMailer automatically adds 'unsubscribe' link at the bottom of the email and also adds 'Email Preferences' link at the bottom of the email. The content on the landing page is completely customizable. 
• Survey Management?
  • No MassMailer does not have a survey management feature but you can always embed your own survey link in the emails.
• Template Management?
  • MassMailer lets you manage your email templates
• Time zone support - delayed/advance scheduling of campaigns in Europe/Africa/Asia to arrive at times appropriate in those regions (ability to identify timezone of email addresses)?
  • Yes, you can send emails in the user time zone you are looking to send emails just by scheduling at the appropriate time.
• Video supported?
  • Yes, MassMailer lets you embed a video
• Web Server Requirements? (if is installed in our server)
  • No webserver needed
• Blog?
  • Yes, you can read MassMailer Blog here.
• Knowledgebase?
  • Yes, you can read our knowledge base articles here.
• Email support?
  • Yes, you can send an email our support team at [email protected]
• Phone support?
  • Yes, you can call our support line at +1 800 297 0991
• Chat support?
  • Yes, you can chat with our support using our chat plugin at the bottom of our support page on our support site or from our massmailer.io website.