Following are the Frequently Asked Questions for MassMailer.


  • Platform or is it hosted by you?
  • Based in? Country, state?
    • California, United States
  • Pricing for X emails sent per month.
  • A/B Split testing?
    • MassMailer does not support this feature yet but this is in the roadmap and you can look for the status of this feature request at this link.
  • Allows Attachments?
  • Auto-responders?
  • Bounce Tracking?
    • Yes bounce tracking is supported in MassMailer. If any email is hard bounced 'Invalid Lead' field is check on the Salesforce Lead object and 'Invalid Contact' field is checked on the Contact object.
  • Click-through tracking?
    • Yes, MassMailer support Click-through tracking and it actually logs a status event on the lead, or contact object in Salesforce if an click event happens.
  • Customizable web forms?
  • Data import-export?
  • Email Client Preview - how ¬†emails will look in the various email clients (Outlook, Gmail, Yahoo, iPhone, etc.)?
    • Currently MassMailer supports only the Email Preview option in a browser which is not specific to any Email Client. It is in the roadmap to extend this functionality on how it looks on each email client.
  • Email Editor?
    • MassMailer support the basic and advanced Email editors. Basic Editor is great to build a quick and easy text based emails. Advanced editor is great to build HTML rich emails with drag and drop features and also features to ready made templates available with MassMailer.
  • Image Library?
    • When you leverage Advanced editor, MassMailer does provide the image library as well.
  • Multi-Language?
    • MassMailer is multi-language capable email solution.
  • Newsletter Management?
  • Opt-in?
  • Reporting?
    • MassMailer provides several out of the box reports. You can also build your own custom reports using Salesforce Report Builder.
  • Social Media Integration?
    • You can add Social Media Content Block using MassMailer Advanced Editor. Currently there is no directly Social Media Integration available with MassMailer.
  • SPAM Check?
  • Subscribe /Unsubscribe?
    • MassMailer supports the subscription groups feature as well as the unsubscribe feature as well. If you enable these features MassMailer automatically adds 'unsubscribe' link at the bottom of the email and also adds 'Email Preferences' link at the bottom of the email. The content on the landing page is completely customizable.¬†
  • Survey Management?
    • No MassMailer does not have a survey management feature
  • Template Management?
    • MassMailer lets you manage your email templates
  • Time zone support - delayed/advance scheduling of campaigns in Europe/Africa/Asia to arrive at times appropriate in those regions (ability to identify timezone of email addresses)?
    • Yes, you can send emails in the time zone you are looking to send emails just by scheduling at the appropriate time.
  • Video supported?
    • Yes, MassMailer lets you embed a video
  • Web Server Requirements? (if is installed in our server)
    • No web server needed
  • FAQ?
    • Yes, you are already reading MassMailer FAQ
  • Blog?
    • Yes, you can read MassMailer Blog here.
  • Knowledge base?
    • Yes, you can read our knowledge base articles here.
  • Site Search Feature?
    • MassMailer does not support this feature
  • Email support?
  • Phone support?
    • Yes, you can call our support line at +1 800 297 0991
  • Chat support?
    • Yes, you can chat with our support using our chat plugin at the bottom of our support page on our support site or from our massmailer.io website.