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Solution home
MassMailer: Articles
FAQ
1
MassMailer FAQ
General
12
Does MassMailer support Salesforce Professional Edition?
How to auto populate an email field based on a formula (text) field within the same object?
How does your product support work ?
How do I know which Salesforce edition are we using?
Why is it showing "URL No Longer Exists" when I open MassMailer Statistics Record?
View all 12
Trial
5
How do I get started with the trial ?
What is the trial period ? and can we extend it ?
How do I get my MassMailer email plan account ?
Can you help with the trial setup and how long will it take ?
Do you provide a trial for Email Verify feature?
Common Features
10
Do you use your own email server to send emails ?
Can we design HTML using MassMailer ?
Can we send emails on behalf of the Record Owner?
What type of email templates MassMailer support ?
Why Email are not sent even though they are scheduled?
View all 10
Campaign Features
8
Can we schedule a campaign or mass email for a later time?
What is the purpose of “Send Test” button on the 'Schedule Via MassMailer' page for Campaign ?
Do We need to create a campaign every time if the campaign members are same ?
Does MassMailer support Bcc feature?
Does MassMailer support recurring campaign ?
View all 8
Wizard Features
4
Why emails are not sending to some of recipients in wizard ?
How to create MassMailer List Views?
How to unschedule or cancel a mass email scheduled in MassMailer?
How to send a Test Email before running an email campaign
Single Email Features
1
Does MassMailer support sending a Single Email to any lead or contact?
Reports
5
Report for MassMailer Email Status Events for Leads / Contacts / Campaign
MassMailer Reports Overview
'Add to Campaign' button is missing in the Salesforce Reports
Can we create any custom reports for MassMailer statistics and status values ?
Unable to export a report in Salesforce
Email Verifier Features
5
What all verification status values are provided when I try to verify a contact or a lead?
What instances does the lead or contact gets flagged as Invalid when I verify
How does the Email Verify process work ?
Do you suppress invalid emails automatically from sending emails in MassMailer
Why emails are not validating in the case of more than 1000 emails in MassMailer?
Alerts
2
How to setup Alerts for Email Usage Limit and Email Statistics?
How to turn off MassMailer Outreach Job Initiated/Completed email alerts?
Attachment Features
1
Can we attach files to the emails ?
Subscription & Pricing
5
Do we need to buy MassMailer App for all our Salesforce users ?
How does the pricing work ?
Can I go with monthly billing ?
How do I cancel my subscription ?
How does the subscription renewal work ?
Billing & Payments
4
How do I make the payment ?
How do I update my credit card or billing information ?
What is the pricing for MassMailer Email Verifier and how does it work for volume verifications?
How does MassMailer app pricing work?
Sender Authentication
7
How to create the Domain and Link Sender Authentication DNS records and validate in MassMailer?
How to create the Link Branding Authentication records and validate in MassMailer?
How to setup the DNS records on the hosting provider?
How to verify the domain and link branding DNS values in MassMailer
How to verify the DNS values set up in the DNS hosting server?
View all 7
Email Deliverability & Best Practices
12
What is the recommended manual warm up schedule for a new Dedicated IP?
How to test Email Deliverability and take any action?
Spammy words to avoid
Why is my mass email going to spam folder?
Why are my emails going to spam folder in gmail?
View all 12
Email Templates
8
Does MassMailer support HTML templates?
How to Design Email Templates and Insert Images?
How to add Images to Email Templates in Salesforce Classic?
How do I make Email Template Editor Read Only in the MassMailer Email Wizard
Why is the MassMailer Email Template Editor is not showing up?
View all 8
Email Alerts and Tracking through Salesforce Process Builder
8
How to Send, Log & Track Workflow Email Alerts through Process Builder using MassMailer
How to Send, Log & Track Email Alerts to Opportunity Contact Roles and Opportunity Teams through Process Builder using MassMailer
How to Send, Log, Track Workflow Email Alerts to Leads through Salesforce Process Builder
How to Send, Log, Track Workflow Email Alerts to Contacts through Salesforce Process Builder
How to Send, Log, Track Workflow Email Alerts to Cases through Salesforce Process Builder
View all 8
File Attachments
1
How to embed a File Link in the Email Template and track it?
Developer APIs
1
Does MassMailer provide Developer APIs
Email Tracking
24
How to remove Unsubscribe Link From Emails
How to suppress Email Opt Out feature in MassMailer?
Why is that I don't see any MassMailer Email Status related list records ?
What does Spamreport Email Event means?
What all email notification events MassMailer capture's and what do they mean ?
View all 24
Email Subscription Groups / Email Distribution Groups
4
Does MassMailer support Email Subscription Groups in Salesforce?
Does MassMailer let the Users set Email Preferences in Salesforce?
How does the Email Subscription feature work in MassMailer?
How to resubscribe an email in MassMailer
Opportunity Mass Email Feature
2
How to invoke Mass Emails to Opportunities in Salesforce
How to send mass emails using Opportunities to Opportunity Contact Roles and Track the Emails and Statistics
Email Drip Campaign in Salesforce
3
How to Send Drip Emails or Setup Email Drip Campaign in Salesforce through the Workflow Processes defined by Process Builder
How to use Salesforce Campaign and Campaign Members to send Drip Emails in Salesforce?
How to Send Drip Emails or Setup a Drip Campaign using the Campaign object in Salesforce
SendGrid
1
How to find Statistics in SendGrid for a respective MassMailer statistics
MassMailer Email Template Builder
8
How to create Email Templates in Salesforce using the MassMailer Email Template Builder
How to add Videos in the MassMailer Email Template Builder?
Unable to load the MassMailer Template Editor
How to create a HTML table and insert into the template?
How to edit social icons in the MassMailer Template Builder
View all 8
Utilities
1
MassMailer takes up a lot of Salesforce Storage. How to free up the storage ?
Email Monitor
2
How to protect your email reputation using the MassMailer Email Monitor?
Step by Step Guide to find your Sender Reputation using MassMailer Email Monitor in Salesforce
Salesforce
6
Does MassMailer support Salesforce Lightning
Does MassMailer support Salesforce Communities
How to create reports in Salesforce
How to import data into or export data from Salesforce CRM
How to create List View in Salesforce
View all 6
Merge Fields
1
How to add a merge field on the URL?
Feature Activation
1
How to assign a Salesforce User to the MassMailer App
Compliance & Data Security
1
MassMailer Compliance & Data Security
Account Settings
1
How to check the usage in MassMailer?
Email Statistics
2
What kind of Email Statistics MassMailer provides?
Why are MassMailer Email Statistics not updating on MassMailer Outreach?
Inboxing Service (Auto warm-up)
6
How to configure an Office 365 account to MassMailer Inboxing Service
How to configure GoDaddy (Office 365) account for MassMailer Inboxing Service?
How to configure Microsoft Exchange Server for MassMailer Inboxing Service
How to connect a Google Workspace account with Two Factor Authentication (2FA) enabled
How to create an app password in Office365
View all 6
List Views
1
How to create a Salesforce List View for MassMailer objects
Setup Configuration
4
How to add the MassMailer Apex permission set to the Non-MassMailer Users?
How to resolve INVALID_SESSION_ID error on the MassMailer Finish Step
How to uninstall MassMailer?
What to do when the original user who configured MassMailer is inactive?
License Types
1
What specific permissions are needed for a MassMailer Admin user
Troubleshooting Issues
5
Apex Error: Dependent class is invalid and needs
Maximum credits exceeded error in MassMailer Outreach
No content to map to Object due to end of input
How to fix the MassMailer Advanced Template Editor is not loading issue?
Images are not displaying in the MassMailer Template Editor/Builder
Data Migration
1
What data should be migrated to MassMailer?
