MassMailer Help Center
Enter your search term here...
New support ticket
Check ticket status
Contact us @ +1 (800) 297 0991
Does MassMailer support Salesforce Professional Edition?
How does your product support work ?
How do I upgrade to the latest version of MassMailer
How do I know which Salesforce edition are we using?
Why is it showing "URL No Longer Exists" when I open MassMailer Statistics Record?
See all 9 articles
How do I get started with the trial ?
What is the trial period ? and can we extend it ?
How do I get my MassMailer email plan account ?
Can you help with the trial setup and how long will it take ?
Do you provide a trial for Email Verify feature?
Why is that I don't see any MassMailer Email Status related list records ?
What does "Invalid Contact" or "Invalid Lead" mean and when is it set to "true" ?
What all email notification events you capture and what do they mean ?
Does MassMailer support 'unsubscribe' feature ?
Does MassMailer track email status and statistics?
See all 17 articles
What all merge fields are NOT supported by MassMailer Campaign?
Can we schedule a campaign or mass email for a later time?
What is the purpose of “Send Test” button on the 'Schedule Via MassMailer' page for Campaign ?
Do We need to create a campaign every time if the campaign members are same ?
Does MassMailer support Bcc feature?
See all 8 articles
What all merge fields are NOT supported by MassMailer Mass Email Wizard?
Why emails are not sending to some of recipients in wizard ?
How to create MassMailer List Views?
How to unschedule or cancel a mass email scheduled in MassMailer?
One Off Features
Does MassaMailer support one-off email to any particular lead or contact?
Report for MassMailer Email Status Events for Leads / Contacts / Campaign
Email Verifier Features
What all verification status values are provided when I try to verify a contact or a lead?
What instances does the lead or contact gets flagged as Invalid when I verify
How does the Email Verify process work ?
Do you suppress invalid emails automatically from sending emails in MassMailer
How to setup Alerts for Email Usage Limit and Email Statistics?
Can we attach files to the emails ?
Subscription & Pricing
Do we need to buy MassMailer App for all our Salesforce users ?
How does the pricing work ?
Can I go with monthly billing ?
How do I cancel my subscription ?
How does the subscription renewal work ?
Billing & Payments
How do I make the payment ?
How do I update my credit card or billing information ?
What is the pricing for MassMailer Email Verifier and how does it work for volume verifications?
How does MassMailer app pricing work?
How to white label my domain and validate in MassMailer using SendGrid interface?
How to white label email links and validate in MassMailer using SendGrid interface?
How to setup the DNS records on the hosting provider?
Email Deliverability & Best Practices
What is the recommended manual warm up schedule for a new Dedicated IP?
How to test Email Deliverability and take any action?
Spammy words to avoid
Why is my mass email going to spam folder?
Why are my emails going to spam folder in gmail?
See all 8 articles
Does MassMailer support HTML templates?
How to Design Email Templates and Insert Images?
How to add Images to Email Templates in Salesforce Classic?
How do I make Email Template Editor Read Only in the MassMailer Email Wizard
Why is the MassMailer Email Template Editor is not showing up?
Email Alerts and Tracking for Salesforce Workflow Process in Process Builder
How to Send, Log & Track Workflow Email Alerts through Process Builder using MassMailer
How to Send, Log & Track Email Alerts to Opportunity Contact Roles and Opportunity Teams through Process Builder using MassMailer
How to Send, Log, Track Workflow Email Alerts to Leads through Salesforce Process Builder
How to Send, Log, Track Workflow Email Alerts to Contacts through Salesforce Process Builder
How to Send, Log, Track Workflow Email Alerts to Cases through Salesforce Process Builder
How to embed a File Link in the Email Template and track it?
How to create SendGrid API Key
Does MassMailer provide Developer APIs
How to remove Unsubscribe Link From Emails
How to suppress Email Opt Out feature in MassMailer?
What does Spamreport Email Event means?
How to suppress logging some of the Email Events
Does MassMailer support Salesforce Lightning
Does MassMailer support Salesforce Communities
Email Subscription Groups / Email Distribution Groups
Does MassMailer support Email Subscription Groups in Salesforce?
Does MassMailer let the Users set Email Preferences in Salesforce?
Opportunity Mass Email Feature
How to invoke Mass Emails to Opportunities in Salesforce
How to send mass emails using Opportunities to Opportunity Contact Roles and Track the Emails and Statistics
Email Drip Campaign in Salesforce
How to Send Drip Emails or Setup Email Drip Campaign in Salesforce through the Workflow Processes defined by Process Builder
How to find Statistics in SendGrid for a respective MassMailer statistics
Email Template Builder
How to create Email Templates in Salesforce using the MassMailer Email Template Builder