MassMailer Help Center
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Does MassMailer support Salesforce Professional Edition?
How to auto populate an email field based on a formula (text) field within the same object?
How does your product support work ?
How do I know which Salesforce edition are we using?
Why is it showing "URL No Longer Exists" when I open MassMailer Statistics Record?
See all 12 articles
How do I get started with the trial ?
What is the trial period ? and can we extend it ?
How do I get my MassMailer email plan account ?
Can you help with the trial setup and how long will it take ?
Do you provide a trial for Email Verify feature?
Do you use your own email server to send emails ?
Can we design HTML using MassMailer ?
Can we send emails on behalf of the Record Owner?
What type of email templates MassMailer support ?
Why Email are not sent even though they are scheduled?
See all 10 articles
Can we schedule a campaign or mass email for a later time?
What is the purpose of “Send Test” button on the 'Schedule Via MassMailer' page for Campaign ?
Do We need to create a campaign every time if the campaign members are same ?
Does MassMailer support Bcc feature?
Does MassMailer support recurring campaign ?
See all 8 articles
Why emails are not sending to some of recipients in wizard ?
How to create MassMailer List Views?
How to unschedule or cancel a mass email scheduled in MassMailer?
How to send a Test Email before running an email campaign
One Off Features
Does MassMailer support a one-off email to any lead or contact?
Getting Invalid Contact or Invalid Lead error in the MassMailer one-off email feature
Report for MassMailer Email Status Events for Leads / Contacts / Campaign
MassMailer Reports Overview
'Add to Campaign' button is missing in the Salesforce Reports
Can we create any custom reports for MassMailer statistics and status values ?
Unable to export a report in Salesforce
Email Verifier Features
What all verification status values are provided when I try to verify a contact or a lead?
What instances does the lead or contact gets flagged as Invalid when I verify
How does the Email Verify process work ?
Do you suppress invalid emails automatically from sending emails in MassMailer
Why emails are not validating in the case of more than 1000 emails in MassMailer?
How to setup Alerts for Email Usage Limit and Email Statistics?
How to turn off MassMailer Outreach Job Initiated/Completed email alerts?
Can we attach files to the emails ?
Subscription & Pricing
Do we need to buy MassMailer App for all our Salesforce users ?
How does the pricing work ?
Can I go with monthly billing ?
How do I cancel my subscription ?
How does the subscription renewal work ?
Billing & Payments
How do I make the payment ?
How do I update my credit card or billing information ?
What is the pricing for MassMailer Email Verifier and how does it work for volume verifications?
How does MassMailer app pricing work?
How to create the Domain and Link Sender Authentication DNS records and validate in MassMailer?
How to create the Link Branding Authentication records and validate in MassMailer?
How to setup the DNS records on the hosting provider?
How to verify the domain and link branding DNS values in MassMailer
How to verify the DNS values set up in the DNS hosting server?
See all 7 articles
Email Deliverability & Best Practices
What is the recommended manual warm up schedule for a new Dedicated IP?
How to test Email Deliverability and take any action?
Spammy words to avoid
Why is my mass email going to spam folder?
Why are my emails going to spam folder in gmail?
See all 11 articles
Does MassMailer support HTML templates?
How to Design Email Templates and Insert Images?
How to add Images to Email Templates in Salesforce Classic?
How do I make Email Template Editor Read Only in the MassMailer Email Wizard
Why is the MassMailer Email Template Editor is not showing up?
See all 8 articles
Email Alerts and Tracking through Salesforce Process Builder
How to Send, Log & Track Workflow Email Alerts through Process Builder using MassMailer
How to Send, Log & Track Email Alerts to Opportunity Contact Roles and Opportunity Teams through Process Builder using MassMailer
How to Send, Log, Track Workflow Email Alerts to Leads through Salesforce Process Builder
How to Send, Log, Track Workflow Email Alerts to Contacts through Salesforce Process Builder
How to Send, Log, Track Workflow Email Alerts to Cases through Salesforce Process Builder
See all 8 articles
How to embed a File Link in the Email Template and track it?
Does MassMailer provide Developer APIs
How to remove Unsubscribe Link From Emails
How to suppress Email Opt Out feature in MassMailer?
Why is that I don't see any MassMailer Email Status related list records ?
What does Spamreport Email Event means?
What does "Invalid Contact" or "Invalid Lead" mean and when is it set to "true" ?
See all 25 articles
Email Subscription Groups / Email Distribution Groups
Does MassMailer support Email Subscription Groups in Salesforce?
Does MassMailer let the Users set Email Preferences in Salesforce?
How does the Email Subscription feature work in MassMailer?
How to resubscribe an email in MassMailer
Opportunity Mass Email Feature
How to invoke Mass Emails to Opportunities in Salesforce
How to send mass emails using Opportunities to Opportunity Contact Roles and Track the Emails and Statistics
Email Drip Campaign in Salesforce
How to Send Drip Emails or Setup Email Drip Campaign in Salesforce through the Workflow Processes defined by Process Builder
How to use Salesforce Campaign and Campaign Members to send Drip Emails in Salesforce?
How to Send Drip Emails or Setup a Drip Campaign using the Campaign object in Salesforce
How to find Statistics in SendGrid for a respective MassMailer statistics
MassMailer Email Template Builder
How to create Email Templates in Salesforce using the MassMailer Email Template Builder
How to add Videos in the MassMailer Email Template Builder?
Unable to load the MassMailer Template Editor
How to create a HTML table and insert into the template?
How to edit social icons in the MassMailer Template Builder
See all 8 articles
MassMailer takes up a lot of Salesforce Storage. How to free up the storage ?
How to protect your email reputation using the MassMailer Email Monitor?
Step by Step Guide to find your Sender Reputation using MassMailer Email Monitor in Salesforce
Does MassMailer support Salesforce Lightning
Does MassMailer support Salesforce Communities
How to create reports in Salesforce
How to import data into or export data from Salesforce CRM
How to create List View in Salesforce
See all 6 articles
How to add a merge field on the URL?
How to assign a Salesforce User to the MassMailer App
Compliance & Data Security
MassMailer Compliance & Data Security
How to check the usage in MassMailer?
What kind of Email Statistics MassMailer provides?
Why are MassMailer Email Statistics not updating on MassMailer Outreach?
Inboxing Service (Auto warm-up)
How to configure an Office 365 account to MassMailer Inboxing Service
How to configure GoDaddy (Office 365) account for MassMailer Inboxing Service?
How to configure Microsoft Exchange Server for MassMailer Inboxing Service
How to connect a Google Workspace account with Two Factor Authentication (2FA) enabled
How to create an app password in Office365
See all 6 articles
How to create a Salesforce List View for MassMailer objects
How to add the MassMailer Apex permission set to the Non-MassMailer Users?
How to resolve INVALID_SESSION_ID error on the MassMailer Finish Step
How to uninstall MassMailer?
What to do when the original user who configured MassMailer is inactive?
What specific permissions are needed for a MassMailer Admin user