MassMailer Help Center

In order to looking into your issue or upgrade you to the latest version we require your Salesforce org login access.

Please follow the instructions in this article to grant login access to your Salesforce org. 

Please note that you need to grant access to "MassMailer, Inc Support" and give the access for 3 days minimum.

Following screenshots may help you as well.

SALESFORCE CLASSIC

Navigate to your Name or Profile Picture (top right) -> My Settings -> Personal -> Grant Account Login Access  -> Select 3 Days or more to MassMailer, Inc Support and click on Save button.

SALESFORCE LIGHTNING

Navigate to your Profile Picture (top right) -> Settings -> My Personal Information -> Grant Account Login Access -> Select 3 Days or more to MassMailer, Inc Support and click on Save button.