Common Features

Common Features

Do you use your own email server to send emails ?
We partnered with SendGrid which is a No. 1 and trusted email delivery platform. Behind the scenes we send emails through SendGrid and don't host any e...
Sat, 24 Jun, 2017 at 5:01 PM
Can we design HTML using MassMailer ?
Currently we support only basic HTML editing but not an advanced drag and drop editor. We have plans to implement an advanced drag and drop editor. We will ...
Sat, 24 Jun, 2017 at 5:06 PM
Can we send emails on behalf of the Record Owner?
Yes, you can send emails on behalf of the 'Record Owner', or 'Logged-In User', or 'Global Sender' (set in MassMailer Settings)...
Sat, 24 Jun, 2017 at 5:10 PM
Can we create any custom reports for MassMailer statistics and status values ?
Yes, you can easily create any custom report needed using Salesforce reporting feature.
Sat, 24 Jun, 2017 at 5:33 PM
What type of email templates MassMailer support ?
MassMailer supports both HTML and Text based email templates. Currently MassMailer supports Salesforce Email Templates. You can also build templates outside...
Thu, 27 Jul, 2017 at 4:30 PM
Why Email are not sent even though they are scheduled?
By some reason if the email are not sent even though Email campaign is scheduled, you can follow the instruction below to rectify the issue. Click on se...
Tue, 18 Jul, 2017 at 5:35 PM
How to grant Salesforce login access to MassMailer Support team?
In order to looking into your issue or upgrade you to the latest version we require your Salesforce org login access. Please follow the instructions in ...
Thu, 25 Apr, 2019 at 9:05 AM
How to delete a scheduled mass email job in MassMailer for Salesforce
Follow the instructions below to delete a scheduled mass email in MassMailer for Salesforce. Navigate to Salesforce Setup -> Quick Find 'Schedul...
Tue, 2 Oct, 2018 at 6:51 PM
How do I remove MassMailer Ad that gets displayed at the final step of mass email wizard?
You can remove the MassMailer Ad that gets displayed at the final step of Mass Email Wizard by following the steps below. Navigate to Salesforce Setup -...
Wed, 6 Feb, 2019 at 7:10 PM