General

Does MassMailer support Salesforce Professional Edition?
No, unfortunately MassMailer doesn't support Professional Edition, you will need Enterprise or Unlimited Edition.
Sat, 24 Jun, 2017 at 4:47 PM
How does your product support work ?
We provide a free install and configuration support during pacific standard business hours, 9am-5pm Mon-Fri. We provide both phone and email support. If nee...
Tue, 6 Feb, 2018 at 11:52 AM
How do I know which Salesforce edition are we using?
MassMailer does support Enterprise and Unlimited Editions. In order to know the Salesforce Edition please follow the below steps. Click on Setup--&g...
Thu, 27 Jul, 2017 at 2:10 PM
Why is it showing "URL No Longer Exists" when I open MassMailer Statistics Record?
Please follow the below link to resolve this issue https://help.salesforce.com/articleView?id=000230608&type=1
Thu, 27 Jul, 2017 at 2:13 PM
Does MassMailer related data exists if I uninstall the MassMailer App?
Once if you uninstall the MassMailer Application then you will lose all MassMailer related data.
Thu, 27 Jul, 2017 at 2:15 PM
How to find my Salesforce Edition
Your can follow one of these  methods mentioned below to verify which version of Salesforce your company is on. Method 1: Log into Salesforce from a...
Wed, 29 Nov, 2017 at 12:38 PM
Where can I find my Salesforce Org ID?
Your Salesforce Organization ID is the unique identifier for your Salesforce identity. Include this ID when opening cases with MassMailer Support. The O...
Fri, 28 Sep, 2018 at 2:34 PM
How to reset the password in MassMailer
Follow the instructions below in order to reset the password in MassMailer. Step 1:  Navigate to MassMailer app in Salesforce -> MassMailer Setup -&...
Fri, 2 Aug, 2019 at 7:28 AM
How to upgrade MassMailer to the latest version?
Click here to upgrade to the latest version of MassMailer. Follow the instructions and make sure you install it for all the users. Once the app is i...
Mon, 24 Feb, 2020 at 2:29 PM
What is the difference between Salesforce Campaign & MassMailer Outreach?
The new edition of MassMailer captures all your outreach emails into an object called 'MassMailer Outreach' which holds the information about your...
Thu, 6 Feb, 2020 at 3:45 PM