Email Tracking

This folder has all the articles related to Email Tracking

Does MassMailer track email status and statistics?
Yes, we capture all the email statistics necessary. MassMailer’s email reporting allows you to track the success of the emails that you send. Easily mea...
Sat, 24 Jun, 2017 at 4:56 PM
Does MassMailer track the date and time of the email events like open, click ?
Yes, MassMailer does track the exact date and time of the event happened and it is stored on the MassMailer Email Status related list records on Leads or Co...
Sat, 24 Jun, 2017 at 4:58 PM
Can we know the reason if email gets bounced or rejected ?
Yes, MassMailer captures the specific reason why any email got bounced or rejected.
Sat, 24 Jun, 2017 at 5:00 PM
Does MassMailer create email Activity History ?
Yes, MassMailer does create Activity History on the Leads or Contacts by default.
Sat, 24 Jun, 2017 at 5:27 PM
How to enable unsubscribe feature and edit the unsubscribe text
MassMailer adds automatic subscription management links to the bottom of emails. MassMailer will keep track of these unsubscribes and ensure these users don...
Tue, 30 Oct, 2018 at 12:59 PM
Why are the MassMailer Activities in the open status?
You may have inactivated the 'Completed' Status in the Task Fields or may be the 'Closed' flag is not checked for the 'Completed' St...
Wed, 6 Feb, 2019 at 7:40 PM
How to resubscribe or un-suppress an email in MassMailer.
NEW EDITION: The following instructions are meant for the NEWER EDITION OF MASSMAILER. Navigate to the 'MassMailer App -> MassMailer Suppress...
Mon, 22 Jun, 2020 at 2:26 PM
click tracking not working in outlook
If you are experiencing any issues with your outlook that even though you click on the links it is still not increasing the number of clicks tracked in Mass...
Tue, 22 Oct, 2019 at 4:10 PM
From email / Reply-To email - who gets the auto responses?
First, it is important to know that the designated reply-to of a sent email (through SendGrid or otherwise) will be the email address used for human replies...
Sat, 30 Nov, 2019 at 2:36 PM
How to view the Suppressed Emails in MassMailer such as Unsubscribes, Bounces
This article is meant for the MassMailer new edition. You can view the suppressed emails in MassMailer such as Unsubscribes, Hard Bounces, Spam Reports ...
Wed, 15 Jan, 2020 at 5:36 PM